Refund policy

Contact us first

For cancellations, returns, or a problem with your order, email info@blendincreative.com with your order number. Returns require our approval. Please do not ship anything to our office or a production supplier without instructions; we will provide the correct return address and, for approved returns, a return shipping label.

Canceling a custom-print order

You may cancel for a full refund before you approve your artwork proof. After proof approval, contact us immediately: if production has not started and we can stop the order, we will cancel it for a full refund. Once production starts, custom-printed orders cannot be canceled or returned simply because you changed your mind. This does not affect remedies for faulty, damaged, or incorrect products, or your rights under applicable law.

Damaged, defective, or incorrect printing

Please inspect your order when it arrives and report an issue within 7 days of delivery so we can investigate promptly. Include your order number and clear photos of the affected products and packaging. Keep the items and packaging until we confirm next steps. If you discover a problem later, contact us; this reporting request does not limit your legal rights.

If we confirm a production error, damage, or a product that does not match your approved order, we will offer a no-cost replacement or a refund for the affected items, including applicable taxes and the related shipping charges. You will not have to pay return shipping for a confirmed problem.

Artwork and proof approval

Check spelling, contact details, layout, quantity, dimensions, and selected options carefully before approving a proof. Errors present in the artwork or specifications you approved are not production defects. Contact us if you notice an error; we will explain any available correction or reprint options before you incur an additional charge.

Non-custom products

For eligible non-custom products, request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase. Custom or personalized products, gift cards, and sale items are not eligible for change-of-mind returns. This does not exclude remedies for defective or incorrect goods.

Design services and website-care packages

You may cancel for a full refund before work begins. Once work has begun, contact us to stop further work. We will provide a breakdown of completed work and refund any unearned balance according to the scope and pricing agreed with you. No cancellation fee or additional charge will be imposed unless it was disclosed and agreed in advance.

Refunds and shipping delays

We will confirm the outcome of your request by email. Approved refunds are issued to the original payment method promptly, within 7 business days, or sooner when required by law. Your bank or payment provider may take additional time to display the credit.

If we cannot ship within the promised timeframe, we will notify you and provide the applicable option to accept a revised shipping date or cancel for a prompt refund. Nothing in this policy limits your rights under applicable law.